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Comcast Outage Chicago

Comcast Outage Chicago - Comcast officials said a widespread Internet service outage was affecting the Chicago area, Northwest Indiana and Southwest Michigan tonight.

The outage of high-speed Internet started at 7:30 p.m., said Angie Amores, a Comcast spokeswoman. The cause was being investigated, she said.

Officials did not have an estimated time of when the service will be restored, Amores said.

Amores said that cable and phone service were not been affected. Corporate officials were using Twitter to update customers on developments on the outage, she said.

William Gerth, an official from the Comcast corporate office in Philadelphia, said he was alerting customers via Twitter account @comcastcares with details about the outage. He said that engineers were working on a domain name system issue and suggested following the temporary solutions on the Twitter page.

As of 9:40 p.m., customers calling 1-800-Comcast were greeted by a recorded message saying that the company was experiencing technical difficulties and call later.

Comcast Outage Chicago
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